Don't give to make but it is also a business platform
Why should your clients send referral leads to you?
For money?
No.
They will send you referrals, only:
- If they are convinced about your solutions and overall experience.
- Only if they can absolutely trust you with their reputation.
The competition in the service industry is very high.
Your client can convince others, only if they are 100% certain about your company with no fear of embarrassment.
Comment below, if you think quality solution and exceeding client s expectation will generate not only quality referrals but also make it as a reliable lead source.
Asked by Edumilestones | 7th of October 2020
career counsellor voiceofvipin
A referred Customer cost a lot less to acquire and has a higher lifetime value than non reffered.
If your client is happy with your counselling and guidance as well as your professtional ethics they do consider to send referral.
What else you need to add here to make stong bond is little bit of healthy conversation along with your said service when you provide little more i.e good time during session, they tends to send leads to you
Customer delight service and value for money will fetch you to get more leads from your existing clients. Post aquisition on a client; farming is the key to success of lead generation ratio.
Client Service & experience plays a vital role for any business to succeed. Individuals are habitual of sharing their experience, but more often they share an amazing experience they had with the service provider - something that was extraordinary and made them feel that they got that personal attention with atmost care. Then they not only become lifelong client, but they will start referring their friends & family to experience the same with atmost trust on us.
We as an organization need to ensure that every time we provide the best services to our clients.
Absolutely agree. Counselors are like doctors. If the patient is satisfied with the treatment then he would refer to others. A pleasing personality with empathy are add ons for referral and lead generation.
You are right, but only one reference makes further reference, doctors and counselors may differ, doctors' reference income
Don't give to make but it is also a business platform
You are absolutely right. Counsellors are like doctors. Very well put.
The important question for a referrl is, whether can I expect same 100% quality consistently everytime. As rightly mentioned, the expectations of the client is muc higher when they are referred by someone and we need to be mindful about it.